Support
FAQ
How do Tristan Mobile Plans work?
Our plans are designed to be simple and straightforward, with us what you see is what you get! All of our plans include Unlimited Talk & Text and always include all taxes and fees. The price you see is the price you pay, every time! The only thing for you to do is decide how much data you need, pick your plan, and start your Tristan Mobile journey.
How much data do I need?
Everyone’s needs are different and some may need more data than others. Our plans range from 3GB to 20GB per month. If you don’t spend much time browsing the internet on your phone and only use it for a few things like GPS and Email, then our 3GB plan should be enough for you. However, if you enjoy streaming videos or video chatting our
20GB plan may be a better choice! If you don’t fit on either ends of the spectrum then our 10GB plan may be what you are looking for.
Are there any taxes or fees with my plan?
While there are taxes and fees charged on cellular plans, we have you covered! With Tristan Mobile the price you see if the price you pay, all taxes and fees are included in your monthly plan price!
How do I set up my new service?
Setting up your new service or phone is easy!If you are using your existing phone with a Tristan Mobile Physical Sim simply remove your old sim, insert the new one and restart your phone. Within 30-60 seconds your device should connect to our network and be ready to use!
If you’re using your existing phone with a Tristan Mobile eSim simply go to your settings and locate your Cellular or Network setting and select “add an eSim”, and scan the QR code emailed to the address provided when you signed up for your new plan.
If you are using a new phone from Tristan Mobile simply insert the sim into the device and follow the prompts on the device after it is powered on. If you have any trouble setting up your new service, please reach out to our customer support team at (833) 800-2732 or by Email
Can I return my Tristan Mobile device?
If you are unhappy with your device, please contact our customer service team and they can help you work through any issues you are having. If you would like to return your device, they can assist in processing the return at no cost to you.
How do I manage my Tristan Mobile account?
After you complete your sign up with Tristan Mobile you will receive an email with your username, temporary password, and link to our account management portal.If you signed up and selected an eSim, it will be emailed to you at the same time.
What do I do if I forget to renew or my payment fails?
We know that things like this can happen from time to time. Our plans include a grace period just for this reason. If you forget to make a payment, you will receive an email reminder and you can update your auto billing settings at that time. If you have any issues please contact our customer support team at (833) 800-2732 or by Email.What is the refund/return policy?
Tristan Mobile is committed to providing the best experience and service to our customers as possible. If you’re having trouble with your device or service, we’ll find a way to make it right! Contact us at (833) 800-2732 or by Email.How do I get started?
Switching to Tristan Mobile is easy! Whether you want to keep your existing number or get a new one, we’re here to help. Our website is designed to make this process as hassle free as possible. And, if you have any questions - reach out to us at (833) 800-2732 or by Email.How do I know if Tristan Mobiles service will work for me?
Tristan Mobile has 5G coverage nationwide! Take a look at our coverage map below. Plug in any address to see what coverage is available in that area.
